Shipping & Payment Info

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Shipping & Payment Policy

Last Updated: 12/3/2025

At Traveler’s Mart 24/7, we aim to provide clear and reliable information about how your orders are shipped, delivered, and paid for.
This policy applies to all purchases made through travelersmart247.com.


1. Shipping Policy

A. Shipping Locations

We currently ship to:

  • All U.S. states

International Shipping

International shipping is not offered by default.
If you require international delivery, please contact us:

Email: travelersmart247@gmail.com
Phone: (407) 410-9600


B. Shipping Costs

Shipping costs are:

  • Automatically calculated by the carrier at checkout
  • Based on weight, dimensions, and destination
  • Paid by the customer

We do not alter or inflate carrier shipping rates.


C. Order Processing Time

Processing time for orders is generally:

  • 1–3 business days for in-stock items

Orders placed after business hours or during weekends/holidays begin processing the next business day.

If an item is out of stock or cannot be fulfilled, you will be notified and refunded according to our Return Policy.


D. Delivery Times

Delivery time varies depending on:

  • The carrier selected
  • The shipping destination
  • Weather, holidays, or other delays outside our control

Tracking information will be provided when available.


E. Lost, Damaged, or Stolen Packages

Lost Packages

If a package is lost by the carrier, the customer must contact the carrier and file a claim.
Traveler’s Mart 24/7 is not responsible for packages lost during transit.

Damaged Packages

We do not offer refunds or exchanges for damaged items.
All sales are final unless:

  • The wrong item was shipped, or
  • The order cannot be fulfilled due to lack of stock

(See Return & Refund Policy for full details.)

Stolen Packages

We are not responsible for packages stolen after the carrier marks them as delivered.


F. Incorrect Shipping Information

Customers are solely responsible for entering the correct shipping address.
Orders shipped to an incorrect address due to customer error cannot be refunded or reshipped without additional charges.


2. Payment Policy

A. Accepted Payment Methods

We accept the following payment methods (customize as needed):

  • Major credit cards (Visa, MasterCard, Discover, American Express)
  • Debit cards
  • Digital wallet payments (Apple Pay, Google Pay — if supported)
  • In-store payment options may differ

B. Payment Requirements

  • Full payment is required at checkout.
  • Orders will not be processed or shipped until payment is confirmed.
  • Fraudulent or suspicious transactions may be canceled automatically.

C. Billing Information

Customers must provide accurate billing information.
Orders flagged for verification may require additional confirmation and could result in delayed processing.


3. Related Policies

Please review the following policies for complete purchase terms:

  • Return & Refund Policy
  • Privacy Policy
  • Terms & Conditions

These documents outline customer rights and responsibilities.


4. Contact Us

If you have questions about shipping, payments, or special shipping requests, contact us:

Traveler’s Mart 24/7
Address: 12961 W Colonial Drive Winter Garden FL 34787

Email: travelersmart247@gmail.com

Phone (407) 410-9600

Hours: 24/7

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