Return & Refund Policy

Last Updated: 12/3/25

At Traveler’s Mart 24/7, we operate with strict sales policies to ensure clarity and consistency for all customers.
By placing an order through travelersmart247.com, you agree to the terms described below.

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1. All Sales Are Final

All purchases made through our online store or in-store are final sale.

We do not accept returns, refunds, or exchanges under any circumstances except in the specific situations listed below.

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2. No Refund or Exchange on Damaged Items

We do not offer refunds, replacements, or exchanges for:

• Items damaged during use
• Items damaged after purchase
• Items damaged during handling after pickup
• Items altered, opened, or used

Customers are responsible for checking their items at the time of pickup or delivery.

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3. Exceptions — When a Refund or Exchange Is Possible

Refunds or exchanges may only be issued under the following conditions:

A. Wrong Item Shipped

If we accidentally shipped the incorrect product, you must notify us within 48 hours of receiving it.
We will exchange it for the correct item or issue a refund if the correct item is unavailable.

B. Order Cannot Be Fulfilled Due to Lack of Stock

If an item you ordered becomes unavailable or cannot be fulfilled due to inventory issues, you will receive:

• A full refund for the unavailable item or
• A substitute item only if you approve the substitution

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4. Non-Returnable Items

All items are non-returnable, including but not limited to:

• Tobacco products
• Vape products and accessories
• Glass pieces, pipes, smoking accessories
• Food, drinks, snacks, and perishable goods
• Fuel, lighters, torches, or flammable items
• Any opened or used merchandise
• Clearance or final-sale items

Since all sales are final, no exceptions will be made outside the reasons listed in Section 3.